Burnsco is excited to now offer Click & Collect to all our customers via our online store. You can conveniently shop from the comfort of your home, motor home, boat or batch and collect at a time that suits you from one of our 15 stores nationwide. 

How much does it cost?

At Burnsco, Click & Collect is 100% free. 

How does it work?

If all of the items you have put into your shopping cart are in stock at your store of choice, then your order will be eligible for click & collect.

Once you have finished adding items to your cart, select the checkout button and login as a Burnsco Cardholder or as a New Customer. You will be directed to the delivery options page where you will see an option for postal delivery or Click & Collect (see below):

 Select Click & Collect, and a drop down menu will appear with a list of stores that have all of the items in your cart in stock (see below):

 

These are the stores that you can collect your order from, if your prefered store is not avaliable this means your store doesn't have all the items in your cart in stock. In this instance please choose another store or select the 'deliver to my address' option.

You will then be prompted to enter your billing address and phone numbers (see below): Please ensure all your details are correct, especially your email address and phone numbers as these will be the main means of contacting to you to let you your order is ready for collection.

You will then proceed through the checkout as normal. Once your order is complete you will receive an order confirmation via email.

How do I collect my order?

Your order will take 2-4 hours to be picked from the time of order confirmation. Once your order has been picked by our store staff you will receive an email confirmation saying your order is ready for collection. Please do not walk into store until you have received your email confirmation as you may be turned away.

What do I need to bring?

Please bring your order confirmation and a form of photo ID e.g Drivers License, 18+ Card, Gun License or Passport. If your order is greater than $500, please bring the credit card that was used to pay for the order as well.

I've changed my mind, what do I do?

Burnsco has a flexible exchange and refund policy, please contact us on 0800 10 20 41 as soon as possible and we can discuss your options with you.

I am confused, is there anyone I can talk to?

If you are unsure or have any questions please contact our Webstore Sales Team:

Click here to email us (website@burnsco.co.nz), call us on 0800 10 20 41 (Monday - Friday 8:30am - 5:30pm) or Live Chat us and we would be happy to answer your questions.