Covid-19 (Coronavirus) Update

1 April 2020

Dear Customers

COVID-19 – KEEPING SAFE for Customers and Staff during Alert Level 4

Keeping customers and staff safe is the top priority for Burnsco. Here are some of the measures implemented to protect health and wellbeing of everyone in the online ordering chain:

  • All customer service and web systems processing is done remotely by staff working individually in their own home isolation locations
  • Picking and despatch of your order is made at a one-person fulfilment location
  • Stringent cleaning and disinfecting procedures are followed daily in each fulfilment location before work commences
  • All staff are trained in high standards of hand and respiratory hygiene, including washing and sanitising their hands at the start of, and frequently during, their shift
  • Any staff feeling unwell or displaying any symptoms of illness do not attend work. The same applies if someone in their self-isolation pod is unwell. We have numerous fulfilment locations and can seamlessly switch fulfilment of your order to another location in this situation.
  • Orders are despatched via contactless processes implemented with our couriers, all of whom have been authorised to act as Essential Service operators during Alert Level 4
  • No physical contact between our staff and customers occurs. Click and Collect is not permitted. Our physical stores remain closed.


** ESSENTIAL SERVICES: Enquiries for urgent supplies for Essential Services should be sent to **




  • Our delivery partners will use contact-less delivery for your order.


Best wishes and good luck to all our customers during their period at home.

The Burnsco Team