Online Sales Assistant
Are you a customer service superstar with a good knowledge of boating, fishing and/or motorhome accessories? As well as our extensive national branch network, we have a fast-growing and busy online store. We’re looking for an ONLINE CUSTOMER SERVICE ASSISTANT to join our team.
In this role you will be dealing with telephone, e-mail and live chat queries, so you need to be a good communicator with a great telephone manner and plenty of knowledge about our products. You will also be doing the online processing of orders and returns, calculating courier charges, allocating stock from our Warehouse or physical branches and sending despatch instructions, so you need to be happy working at a PC, methodically following procedures and completing tasks to the end. Sometimes, in order to hit deadlines, you may need to roll up your sleeves and help get those packages out yourself.
You will primarily be based in our modern Head Office overlooking Half Moon Bay Marina in East Auckland. On occasion you will also be required to provide fulfilment duties based at our despatch centre at our Mount Wellington Store. The successful candidate would also be required to work in store (in central or East Auckland) and Saturdays as and when required. The position will be part time, working an average of 3 days per week.
As well as a competitive rate of pay, you will also qualify for:
- an uncapped monthly bonus scheme
- fantastic staff discount on ALL our great products
- an annual membership of a relevant club
- an annual subsidy to attend industry training courses
- an annual discount on 1 week's RV hire
- free quality uniform
long service awards and more
Requirements of this role
Skills and exeprience required:
- knowledge of boating, sailing, fishing and ideally RV's/camping
- customer service experience
- clear communication skills, over the phone and in writing
- a friendly, enthusiastic and positive attitude
- good attention to detail
- PC competence
To set you up for success, we provide comprehensive and ongoing training as well as management support. There are plenty of opportunities for career development in our growing national chain.