Click and Collect

If all of the items you have put into your shopping cart are in stock at your store of choice, then your order will be eligible for free Click and Collect. We aim to have your order ready to collect on the day that you receive your order confirmation.

Firstly, sign in to your Burnsco Club Member account. If you are not a Club Member, you can sign up here.

Then you can add all the items to your cart and select the checkout button. 

You will be directed to the delivery options page where you will see an option for courier delivery or Click and Collect (see below).

Select Click and Collect, and type into the search bar or scroll to the store that you would like to collect from.

You will be shown whether or not your store has all the items available to be collected. Then select the store address (see below). 

If all the items are available, you can proceed through to the next step.

If your selected store doesn't have all items available you can select a different store or select to have your order delivered direct to your address. 

If your selected store has the stock available for collection, you will be prompted to enter your name, billing address and phone number.

Please ensure all your details are correct, especially your email address and mobile phone number as this is how we'll contact you to let you know your order is ready for collection.

You will then proceed through the checkout as normal.

Once your order is complete you will receive an order confirmation via email. Please do not arrive until you have received your email confirmation.

We aim to have your order picked within 2 hours of you receiving your order confirmation (during trading hours).

Once your order has been picked by our store staff you will receive an email confirmation saying your order is ready for collection.

Please do not arrive until you have received your email confirmation.

Please bring your order confirmation and a form of photo ID e.g. Drivers Licence, 18+ Card, Gun License or Passport.

If your order is greater than $500, please bring the credit card that was used to pay for the order as well.

Burnsco has a flexible exchange and refund policy.

Please contact us on 0800 10 20 41 as soon as possible and we can discuss your options with you.

If you are unsure or have any questions please contact our Webstore team:

Click here to email us at website@burnsco.co.nz

Or call us on 0800 10 20 41 or Live Chat with us and we would be happy to answer your questions.