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Returns

When you buy at Burnsco you buy with confidence.  We stand behind the products we sell and have one of the fairest returns policies in the market.

FAULTY GOODS


Unless stated otherwise, all items carry a 12 month warranty (some products have longer warranties).  If you think an item is faulty, simply return it to any Burnsco store or courier it with a covering letter containing your contact details and any information you think is relevant to our Online Distribution Centre.

If the item is faulty, it may be sent to the supplier for warranty assessment before a refund or replacement is offered.

UNWANTED GOODS


Unused but still saleable goods complete in their original packaging may be returned to us for a full refund for up to 1 month after purchase, excluding:

1. Electronics which may only be returned 7 days after purchase

2. Any item that was specially ordered or modified to meet your specifications

3. Portable toilets

Any refunds of Unwanted Goods will be made using a Gift Card and will exclude the cost of freight. However replacement goods will be sent to you freight free.

This does NOT alter or reduce your rights under the Consumer Guarantees Act. It is an additional benefit to Burnsco customers.

RETURNS PROCESS

If your item was purchased in-store, it may only be returned in-store. If your item was purchased online, it may be returned in-store, or sent to our Online Distribution Centre located at:

Burnsco – Online Returns
39 Mt Wellington Highway
Mt Wellington
Auckland, 1060

Receipts must be provided unless you are a Burnsco Club Member and the transaction can be traced.

Once we have received your goods we will assess them and contact you to discuss the options.  At first instance, we will organise to repair or replace the goods.  If the goods cannot be repaired or replaced we will refund the purchase price.

PROOF OF PURCHASE REQUIRED

Like every retailer we require proof of purchase for returns.  Ideally, this will be a copy of your receipt.  If you can’t find your receipt but have made your purchase on your Burnsco Club account, we can usually bring up your purchase details in your trasaction history.

If you do not have a copy of your receipt, we will need as many details as possible about your transaction, such as date of purchase, payment method, etc and we will try to find your transaction. At the same time why not sign up to the Burnsco Club now?  It’s free and only takes a couple of minutes.  You will then have the comfort that we will be able to recall easily the details of any of your purchases.

If you need help or advice with a return, please contact us.