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Burnsco Price Match Policy

At Burnsco, we are committed to providing our customers with the best value for their money. That's why we offer our Price Match Policy, which allows you to request a price match if you find a lower price on an identical product at a competing retailer. Burnsco Club Members can also earn rewards vouchers, so you really are getting the best deal. 

Price Match Eligibility:

To be eligible for a price match, the following conditions must be met:

  1. The product must be identical, including the brand, model, size, colour, condition, and any included accessories.

  2. The product must be in stock and available for immediate purchase at the competing retailer, and also at Burnsco.

  3. The competing retailer must be located within the same geographical area, which we determine at our discretion.

  4. The lower price must be verifiable through a current advertisement, website listing, or a written quote from the competing retailer. The price must be publicly advertised and accessible to the general public.

  5. The lower price must be inclusive of GST and all fees/charges, including delivery charges. 

  6. Price matches are available for in-store and over the phone purchases only. Price matches cannot be made retrospectively.

Exclusions:

The following items are not eligible for price matching:

  1. Clearance, closeout, or liquidation sales.

  2. Duty free or parallel imports.

  3. Special promotions such as buy-one-get-one-free offers, bundled deals, subscription, or package offers.

  4. Prices from auction sites, marketplaces, or third-party sellers.

  5. Pricing errors or typographical errors.

  6. Bulk or commercial quantities.

  7. Gift Cards.

How to Request a Price Match:

If you find a lower price on an identical product that meets the eligibility criteria, please follow these steps to request a price match:

  1. Contact our customer service team on 0800 10 20 41 or visit one of our store locations.

  2. Provide the relevant information, including the competing retailer's name, product details, and the competitors price.

  3. Our team will verify the information and, if approved, adjust the price of the product to match the lower price.

Our Commitment to You:

At Burnsco, we are dedicated to providing excellent customer service and ensuring that you receive the best value on your purchases. We will make every effort to process price match requests promptly and fairly. Please note that price matches cannot be used in conjunction with any other offer, and our decision on price matches is final.

We appreciate your loyalty and trust in Burnsco. If you have any questions or need further assistance with our Price Match Policy, please don't hesitate to reach out to our customer service team.

Policy Updates:

Burnsco reserves the right to modify or terminate this Price Match Policy at any time without prior notice. Policy changes will not affect approved price match requests made prior to the policy update.

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